Why TrueAccord?TrueAccord is a category-defining company.
We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health.
Every year, more than 70 million Americans have negative experiences dealing with debt.
We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.The Opportunity:TrueAccord beats traditional collection agencies because we collect more money owed to our clients with incredible consumer satisfaction.
Our automated system enables us to achieve this by contacting consumers the way they want to be contacted, adjusting channel, content, and offer tactics according to consumer behavior and cooperating with them to find a solution that works for them.Consumers in debt navigate a difficult situation.
Their cash flow is often unpredictable, they juggle multiple debts to various creditors, and keeping track of their obligations is exhausting.
As we continue to scale quickly, we see more and more consumers with multiple debts and payment arrangements on our platform and we d like to help them be successful.As the Senior Product Manager for TrueAccord s core recoveries product, your job will be to identify, build, and optimize tools and experiences that help consumers successfully pay debts that we are servicing.
You will handle payment flows, consumers experience with multiple active accounts, payment plan customizations, and other elements that promote consumers repayment success.
Some outlined initiatives include expanding omnichannel capabilities to meet consumers where they are, and scaling core systems to support our accelerated growth.You will work closely with Engineering, Design, Client Success, and Data Science to launch and iterate on innovative ideas to delight our customers and promote repayment rates while furthering our vision to radically change the debt collection industry.What You'll Do:Be the voice of our customers to understand how to tune and improve our user experience and repayment experience to promote repayment ratesAct as the subject matter expert and communicate TrueAccord s product offering and product performance initiatives both internally and externallyCommunicate with customers to solicit direct feedback on product and feature developmentWork with key stakeholders to define, develop and execute the vision, roadmap, and performance metrics for better consumer successPerform detailed analysis on existing and new features to make informed, data driven decisions, and run experiments to produce data-driven developmentOwn delivery of product initiatives from end to end, collaborating with engineering, client success, and UX teamsPrioritize feature requests, guiding the team in making intelligent and pragmatic trade-offsWhat We're Looking For:5+ years in Product Management building mobile-first, consumer facing products at scaleExceptional externally and internally facing written and spoken communication and presentation skillsExceptional prioritization skillsExceptional data analysis skills: you're able to derive insights on what will move the needle on performance metricsStrong UX skills and passion for well designed experiences that deliver measurable resultsA goal-driven and detail-oriented approach to product managementImpeccable project management skills: ability to juggle multiple work-streams, priorities, and stakeholders without missing a beatExperience with highly regulated products highly desiredExperience with payment systems and options highly desiredBackground in ecommerce or marketing automation highly desiredBenefits, Perks, and Culture- Everything you need to work remotely- Work with talented and motivated people in a fast-paced, mission-driven environment- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance- Family-friendly policies - parental leave, flexible work from home- Unlimited PTO- Transportation benefitsTrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS.
We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves.
We are a dynamic group of people who are subject matter experts with a passion for change.
Our teams are crafting solutions to big problems every day.
If you re looking for an opportunity to do impactful work, join TrueAccord and make a difference.Our Dedication to Diversity & InclusionTrueAccord is an equal opportunity employer.
We promote, value, and thrive with a diverse & inclusive team.
Different perspectives contribute to better solutions and this makes us stronger every day.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&
Location/Region: Lenexa, KS (66219)