Prioritizes and organizes incoming and outgoing calls; receives and dispatches emergency calls by telephone and radio; operates and monitors base radio console; dispatches calls to appropriate personnel and maintains call records.
Ability to undergo training and pass examinations as required. Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Answers and processes emergency 911 calls to the communications center; contacts appropriate outside agencies in cases of emergencies or under the direction of management; maintains log, daily base radio traffic and lost children descriptions.Monitors and dispatches alarms received in the communications center; monitors weather radar and lightning detector; advises appropriate units of weather conditions as directed by management.Receives and dispatches all routine and emergency traffic by telephone and radio in an efficient and professional manner; dispatches all police/ security calls as well as fire and first aid; maintains thorough documentation of multi-dispatch calls.Provides guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.Maintains cleanliness and safety in assigned work area and performs all duties in compliance with Cedar Fair Safety guidelines and requirements and reports all unsafe or unusual conditions to supervision.Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs. Meets Cedar Fair's attendance requirements as outlined in Cedar Fair's attendance policies. Adheres to Cedar Fair's Rules of Conduct including specific costuming and grooming standards as outlined in Employee Guidelines and other park/division specific policies and procedures.Other duties may be assigned.