IMMEDIATE CUSTOMER ADVOCATE OPENINGS IN LAWRENCE USA800 is looking for dedicated individuals to act as inbound Customer Advocates for each contact.
A Customer Advocate balances customer needs against company priorities, answers all calls promptly with a high level of professionalism and courtesy, and accurately and efficiently translates and provides all product and/or service information using available resources.
PRIMARY RESPONSIBILITIES: Be Reliable - show up when scheduled, on time, every time.
Follow your schedule. Be friendly, courteous & helpful to both customers and coworkers Follow your training & scripting provided to meet and exceed customer expectations Use your tools, resources and help screens to solve problems and customer issues.
TARGETED EDUCATION & WORK EXPERIENCE REQUIREMENTS Meet minimum age requirement: 16 years of age Pass background check and potential drug screen For full-time positions: Provide a 10-hour window of availability per day within USA 800's hours of operation; part-time positions available based on applicant's availability Commit to possible 2-week training schedule that may be outside availability Satisfactorily complete all required assessments as well as script test Proficient at using a standard computer and mouse.
Detail oriented. Bilingual applicants encouraged to apply (bilingual differential will apply) EMPLOYEE COMPENSATION Competitive Hourly Rate (up to $11.50/hour) Select incentive opportunities 401K Health, Dental, Life, and Vision Insurance Paid Sick and Holiday Time Career Path and Growth Opportunities Beyond compensation, our core values of passion for our partners, inclusive work environment and our servant leadership approach makes USA800 a dynamic place to work where you can develop your skills, enjoy the work environment, and be part of a team with a passion to serve customers and build our Company.
About this company
Permanent jobs! Benefits, competitive pay, paid training and more! Starting Pay $10.50/hour. Pay differential for Bilingual (Spanish). Located in North Lawrence (near the DMV) at 1025 N. 3rd St., Lawrence, KS 66044. Apply today! www.usa800.com